You can get help from within CAPS with pretty much anything that affects you. Work stress, relationships, family issues, psychological problems, physical health problems, alcohol, or drugs, and so on.
Helping to build a community of connected peers within the Aviation Industry
Our Program and Support Services are working to establish a network within the Aviation Industry.
The goal? To foster a sense of connection, and help build resilience among industry peers. By creating a supportive space, we’re crafting a more interconnected and robust community for those in aviation.
Ask Us
FAQs
Discover answers to frequently asked questions about our program below.
If you don’t find the information you need, feel free to contact us for assistance.
Your Peer Supporter will respond within a maximum of 48 hours. You have the freedom to choose your preferred mode of communication, whether that's a face-to-face meet, a video call, or a classic phone call. The way you wish to steer the conversation with your Peer is entirely up to you.
Peer Support within the CAPS Program is completely confidential. This really is a cornerstone of what we do. You can have trust in the Program and the Peers. (CAPS Confidentiality Policy)
We don't store any personal data; we only compile broad statistics such as the number of individuals we interact with, the nature of their issues, and frequency of visits. This anonymous data aids us in optimizing our Program, ensuring there's no personal information linked to these statistics.
No, Peer Support is totally free.
The CAPS Program is designed to support the safety critical personnel (the flight crew, cabin crew, and maintenance engineers) of the aircraft operators and maintenance organisations who are registered in the CAPS Program. The organisations who use CAPS come from the RAAA members and the Operators who are BARS Registered with the Flight Safety Foundation.
Peers are trained to help and to understand what they can help with. They also know what resources are out there and can help you find what you need. The Program is also supported by professional aviation psychologists, psychiatrists and other specialists who can step in and provide more help if you need it.
No, all the Program interactions are completely confidential. CASA supports the CAPS Program but does not participate in the Program delivery or review personal information from the CAPS Program.
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